FAQ

 

What types of products does Aivana offer?

Aivana specializes in a curated selection of stylish and multifunctional accessories, including trendy smart watches and fashionable baseball caps. Our products are designed to cater to diverse tastes and lifestyles for both men and women.

What is the quality of the accessories sold at Aivana?

At Aivana, we prioritize high-quality materials and craftsmanship in our products. Each item is selected to ensure durability and style, allowing customers to enjoy versatile accessories that complement various outfits.

How do I care for my smart watch and baseball cap?

To maintain the longevity of your smart watch, it is advisable to clean it regularly with a soft cloth and avoid exposure to extreme temperatures. For baseball caps, spot cleaning with mild detergent and air drying is recommended to preserve their shape and color.

What is Aivana's return policy?

Aivana accepts returns within 30 days of delivery, provided that items are unused and in their original packaging. Customers are responsible for return shipping unless the item is defective or incorrect.

How long does it take to process refunds?

Refunds are processed to your original payment method within 5–7 business days after the returned item has been inspected. This ensures that all returns are handled efficiently and accurately.

Can I contact Aivana for further inquiries?

Yes, you can reach out to Aivana for any additional questions or concerns by emailing us at support@aivanashop.com. Our customer support team is available to assist you.

Are the products suitable for both men and women?

Yes, Aivana's product range is designed to be versatile and stylish, making them suitable for both men and women. Our accessories are crafted to enhance any outfit, regardless of gender.

How can I stay updated on new products and promotions?

To stay informed about the latest arrivals and special promotions, we recommend subscribing to our newsletter on the Aivana website. This will ensure you receive timely updates directly to your inbox.

 

Free shipping

Enjoy Free Shipping on all orders! Shop your favorite styles at Aivana and get them delivered to your doorstep without any extra cost. Fashion made easy — and delivered for free.

Customer service

Experience exceptional Customer Service with Aivana. Our support team is always ready to assist you with orders, questions, and concerns — making your shopping smooth, fast, and stress-free.

Refer a friend

🎉 Our fan-favorite Buy One, Get One FREE promo is back! Double the value, double the fun. Grab yours today while supplies last!

Secure payment

Shop with confidence — Aivana offers 100% Secure Payment on every purchase. Your information is protected with advanced encryption, ensuring a safe and worry-free checkout experience.